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[Oct. 12th, 2004|09:07 pm]
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Tech-types, help meee.

Is there any reason why our newly installed broadband should not be letting me update LJ (sometimes) and access Hotmail, or is it just the two sites coincidentally acting up?
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[User Picture]
From:redhawk
Date:October 12th, 2004 - 01:04 pm

More Data Needed.

(Link)
Can you ping www.hotmail.com and www.livejournal.com?
What error messages do you get?
Can you post the results of a traceroute to both sites? You are hopping across the Pond, let's not forget.
Operating system? Any patches installed?
What browser? What version of said browser?

Redhawk

[User Picture]
From:avariel_wings
Date:October 12th, 2004 - 01:11 pm

Re: More Data Needed.

(Link)
LJ seems to be working again now. I'm just getting a standard "page cannot be displayed" message for Hotmail. It's IE, not sure which version but it's one of the older ones because Gmail doesn't work with it.

I'm not tech-savvy enough to do pings or traceroutes, sadly.
[User Picture]
From:redhawk
Date:October 12th, 2004 - 01:38 pm

Re: More Data Needed.

(Link)
I'm going to pretend that you use Windows.

Shell out to DOS and type this in:

tracert www.hotmail.com

Paste the results into a LJ reply. Or just email them to me, but here would be better.

Redhawk

From:(Anonymous)
Date:October 12th, 2004 - 02:01 pm
(Link)
[User Picture]
From:redhawk
Date:October 12th, 2004 - 02:49 pm

Re: More Data Needed.

(Link)
There's your problem. There's an outage between Kate and Hotmail.

By the looks of it, bt.net is your culprit. British Telecom, perhaps?

Not much to be done on her side, unfortunately.

Redhawk

[User Picture]
From:avariel_wings
Date:October 12th, 2004 - 02:11 pm

Re: More Data Needed.

(Link)
Okay, here's hoping it's letting me comment again. The trace on LJ was complete in 21 jumps, with the maximum being 30.
[User Picture]
From:avariel_wings
Date:October 12th, 2004 - 01:19 pm

Re: More Data Needed.

(Link)
Okay, now I'm getting "the connection with the server was reset" popups. Does that suggest a problem on their end?